We contract NZ Couriers for all of our shipments. If your product arrives damaged, take a photograph, including the state of the packaging. Send us an email to firstname.lastname@example.org and we’ll do our best by you. Unfortunately, we can’t be held responsible for couriers and what they might do to packages.
If we have made a mistake in shipping – we will pay the cost of a new shipment and the return of the original products to us.
Chocolate likes to be kept at 14 to 19 degrees – so get it in from the sun and heat as soon as possible. If you see white across the top of your chocolate it is most likely “blooming” where the fat separates from the cocoa. Your chocolate will taste the same, but it doesn’t look so pretty.